Fix Teams Crashes by Clearing the Cache

Fix Teams Crashes by Clearing the Cache

To fix the New Team problem shutting down; deleting the cache fix the issue; please do the following:
  1. In File Explorer; go to View then select Hidden items.  This will enable you to see the folder appdata.
  2. In file Explorer; go to the following folder: C:\ users\%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeam
  3. Delete all files and folders in the directory.
  4. Restart Teams.

Clear the cache in Teams for macOS

1.    If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.

2.    In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

3.    Enter the following commands, and press Return after each command:

ConsoleCopy

rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams

rm -rf ~/Library/Containers/com.microsoft.teams2

4.    Restart Teams.

 



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